Learning as a Business Strategy Designing & Delivering Learning E-Learning Learning as a Business Strategy Designing & Delivering Learning KMA-ASTD 2006, Namin Shin

SU306 Laugh and Learn: How to Use Humor to Boost Training Results Bag h dad

유머를 교육, 훈련에 도입하는 데 있어서 중요한 세가지 질문 SU306 Laugh and Learn: How to Use Humor to Boost Training Results 유머를 교육, 훈련에 도입하는 데 있어서 중요한 세가지 질문 Is humor appropriate? Does humor really work? I’m not funny.

1. Is humor appropriate? 연구결과: 심각한 주제일수록 유머필요 SU306 Laugh and Learn: How to Use Humor to Boost Training Results 1. Is humor appropriate? 연구결과: 심각한 주제일수록 유머필요 (예: Stress, Fears, Concerns, Frustrations, Pain & Lost, Money, Love & Sex)

2. Does humor really work? Cooperate Culture SU306 Laugh and Learn: How to Use Humor to Boost Training Results 2. Does humor really work? Cooperate Culture Happy employees → Happy customers 사례 1: Southwest Air’s Bottom-line Benefits Fewest employees per aircraft Most customers served per employee Best profitability record Low employee turnover Top award-winner for customer service and on-time performance

2. Does humor really work? 사례2: “Contented Cow” Companies SU306 Laugh and Learn: How to Use Humor to Boost Training Results 2. Does humor really work? 사례2: “Contented Cow” Companies Outgrow competitors 4:1 Out-earned competitors by $40 billion 3 times the net income per employee 79,000 new jobs generated (vs. competitors 61,000 jobs lost)

The moment of change Break Break Break Zeigarnick Effect SU306 Laugh and Learn: How to Use Humor to Boost Training Results The moment of change Break Break Break Zeigarnick Effect 2-3 min./45 min.

Its primary purpose is to keep you alive SU306 Laugh and Learn: How to Use Humor to Boost Training Results Brain is an organ: Its primary purpose is to keep you alive → ↑ ← ↓ ↑ → ↓ ←

유머를 사용하기 위한 세가지 조건 Stress가 낮은 환경: 요즘 학습 환경은 너무 스트레스 수준이 높다 SU306 Laugh and Learn: How to Use Humor to Boost Training Results 유머를 사용하기 위한 세가지 조건 Stress가 낮은 환경: 요즘 학습 환경은 너무 스트레스 수준이 높다 교수자와 학습자간의 강한 관계(래포)형성 긍정적인 학습 환경

유머란 것이 아니다. 농담하는 유머란 이다. 창의성이고 놀이 SU306 Laugh and Learn: How to Use Humor to Boost Training Results 유머란 것이 아니다. 농담하는 유머란 이다. 창의성이고 놀이

명예나 인격을 손상시키는 유머(Derogatory humor) SU306 Laugh and Learn: How to Use Humor to Boost Training Results 절대 해서는 안 되는 유머 명예나 인격을 손상시키는 유머(Derogatory humor) 유머를 피해야 할 주제 세가지 Sex (Body) Religion Politics(모든 ism)

3. I’m not funny What if I “bomb”? SU306 Laugh and Learn: How to Use Humor to Boost Training Results 3. I’m not funny What if I “bomb”? Professional Comedian’s Secret Weapon Be the first to point out that you just stunk the place up, using a humor “ad lib” you made in advance Don’t try to be funny—Just try to have fun